SEATTLE — February 16, 2001 — Envision Telephony, creator of Click2Coach™ software, announced today that it is an award winner in Customer Support Management's First Annual Call Center "Best of Show Awards." This is the fourth award received by Envision Telephony in 2001.

Click2Coach is a comprehensive solution for improving the effectiveness of contact center agents that includes all the tools supervisors need for evaluation, training and motivation of agents. The product integrates agent training with robust quality monitoring technology and provides a fully integrated solution — Click2Coach Supervisor, which allows the supervisor to evaluate, send feedback and coach; Click2Coach Trainer, a video training creation and delivery tool; and Click2Coach Agent, a friendly, browser-based eLearning environment on the agent's desktop that provides a central location for training, evaluations and information.

An undercover panel of judges was sent out onto the exposition floor at the 2001 Call Center & CRM Solutions Conference & Exposition in Dallas (January 23-25, 2001). The panel represented a mix of industry consultants and "in-the-trenches" practitioners with wide product knowledge. The awards will be featured in the March issue of Customer Support Management, the magazine for optimizing the Customer relationship.

"We're delighted to have won Best of Show from Customer Support Management," stated Rodney Kuhn, CEO and founder of Envision Telephony. "Winning these awards demonstrates an understanding within the industry that great customer service results when contact centers focus on the people interacting with the customers — the agents. And this award reaffirms our conviction to deliver the very best eLearning, training and evaluation tools for contact centers."

In announcing the 15 awards, Customer Support Management editorial director Katherine Grayson stated, "Winning 'Best of Show' is no easy feat; the competition included products from more than 130 companies, each of which presented truly remarkable ideas and innovations for improved management of Customer service and satisfaction."

Customer Support Management is sent to 42,000 senior-level executives responsible for Customer relationship management and development throughout major American companies, and is available on the web at www.customersupportmgmt.com.