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21-Feb-2001
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Verizon Wireless Launches Three Year, $100 Million Call Center Service
Improvement Plan
National Customer Service Employment to Increase by 6 Percent in 2001;
Twelve Call Centers to be Opened or Expanded, Nine to Move or Close
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19-Feb-2001
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State of Georgia, Swainsboro/Emanuel County & BellSouth
Alliance Proves Successful
High-Speed Network Spurs Economic Development & Brings
Services to Area
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16-Feb-2001
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Click2Coach From Envision Telephony Awarded Call
Center Best of Show by Customer Support Management
Magazine
SEATTLE — February 16, 2001 — Envision
Telephony, creator of Click2Coach™ software,
announced today that it is an award winner in
Customer Support Management's First Annual Call
Center "Best of Show Awards." This is the
fourth award received by Envision Telephony in 2001.
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15-Feb-2001
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Cross Country Automotive Services To Open Additional
Customer Contact Center In Sebring, Florida
Sebring Contact Center to Support Emergency Response Services for Automotive
Manufacturers, Insurance Companies, and other Industry-Leading
Organizations
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14-Feb-2001
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AVAYA INC. COMPLETES ACQUISITION OF VPNET
TECHNOLOGIES
VPNet
develops virtual private networks. (Avaya: Formerly
Lucent Technologies)
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14-Feb-2001
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White Pajama Awarded Call Center "Best of
Show",
by Customer Support Management
Magazine
White Pajama's contact center solution
recognized as top-notch by
industry professionals
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12-Feb-2001
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Cincom Receives Call Center Magazine's Product of
the Year Award
For prospect and customer handling software.
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08-Feb-2001
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New Group Enters Telecom Debate
Voices for Choices Launches Campaign to
Enforce 96 Telecom Act
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06-Feb-2001
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1st CTI Announces Development of Linux Voice
Processing Application
1st Computer
Telephony Innovators (1st CTI) is in development porting its
successful Windows 98 and NT/2000 Voice Processing solutions
to the Linux operating system.
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06-Feb-2001
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Alcatel Enhances OmniTouch Contact Center Package with
Advanced Functionality from Genesys
Alcatel OmniTouch Now Features Genesys' Outbound Contact
Capabilities with Plans to Deliver Genesys' Web and
E-Mail Capabilities
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06-Feb-2001
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Knowlagent Captures Call Center Magazine's Best Call Center
Products of 2000 Distinction
Company's KnowDev @nswer 5.0 Software
Training Suite Showcased as Exceptional
Call Center Technology
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05-Feb-2001
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Telera Wins Product of the Year Award at Internet
Telephony
Telera Connect Cited as One of the
Key Industry Products Changing the Way Businesses
Create and Deliver Voice Applications
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05-Feb-2001
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Workforce Management Software Gaining Market
Momentum According to Recent Saddletree Research
Study
...U.S. market for contact center workforce
management software is expected to grow at a
compound annual growth rate (CAGR) of 74 percent
through the year 2004,
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05-Feb-2001
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Siemens Announces National Service Agreement
With Kaiser Permanente
...What good are Siemens' mammogram or x-ray
systems if patients can't get through on the
healthcare providers' telephone systems to make
appointments for these medical marvels?
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05-Feb-2001
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Pleasant Company, a Division of Mattel, Selects Xchange
for Customer Relationship Management
Creators of American Girl(R) books and dolls to
use personalized marketing to increase profitability
of customer relationships
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05-Feb-2001
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Blue Pumpkin Software Caps Impressive Growth Year
with Banner Fourth Quarter
Who's Who List of New Customers Includes KPMG,
Verizon, Kaiser Permanente, Kmart, Avis Group UK
and Merrill Lynch [note: Blue Pumpkin's wording]
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02-Feb-2001
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India's VSNL soars on sell-off news; can it last?
The
Indian government decision to sell a big chunk of its
holding in telecoms blue-chip Videsh Sanchar Nigam
Ltd (VSNL) sent the firm's shares soaring...
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02-Feb-2001
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CLICKSOFTWARE, NEXTEL COMMUNICATIONS SIGN ALLIANCE
CONTRACT
...Nextel and ClickSoftware will jointly promote
ClickSoftware's ClickSchedule and ClickMobile
applications. These applications optimize field worker
productivity and customer satisfaction through real-time
scheduling of field workers based on field worker status
and skill level...
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01-Feb-2001
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Pioneer Electronics standardizes on Aspect
Portal for multichannel contact center initiative
...today announced that Pioneer Electronics
Service Inc., the service and support bureau of
Pioneer Electronics Corporation (NYSE: PIO) for
all Pioneer products sold in the United States,
has standardized on the Aspect Customer
Relationship Portal to deliver blended voice and
e-mail to its service agents...
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01-Feb-2001
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Forrester Research Ranks Quintus As #2 CRM Provider
in its Current Customer Service Application TechRankings
Quintus' eContact Suite is recognized by Forrester for its
multi-channel queuing and routing strengths. (Learn more
about the report at
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