Boca Raton, FL-March 7, 2001--Intraco Systems, Inc. (OTC BB: INSY) a leading provider of virtual office services and applied speech recognition technology, has developed state-of-the-art call center technology for FedEx Express, the world’s largest express transportation company and global logistic solution provider’s Latin America and Caribbean Division. The FedEx Express Latin America and Caribbean Division launches this speech recognition-based customer service application for its call center in Puerto Rico today.

The Intraco Voice Powered Solution will enable FedEx Express customers in Puerto Rico to schedule pick-ups of packages with ease by calling the same FedEx Express customer service number at: 877-838-7834 and simply speak or push the corresponding number to facilitate their request into the voice automated system. Intraco designed the application to understand both Spanish and English, which will provide additional flexibility for FedEx Express customers.

“FedEx Express continually strives to exceed our customers’ needs and with this new Intraco Voice Powered technology, we will be integrating the most advanced information systems into our call center. This will maximize our customers’ time and provide them with quick and easy access to this FedEx Express service,” said Henry Fields vice president of Information Technology for FedEx Express Latin America & Caribbean Division.

“We are excited that Intraco chose our speech technology in developing this solution for FedEx Express,” said Steve Chambers, Vice President of Marketing for SpeechWorks International, Inc. (NASDAQ: SPWX).

“The FedEx Express solution exemplifies Intraco’s ability to develop useful, innovative applications that integrate best of breed speech engine technology with a customer’s existing data and systems,” said Walt Nawrocki, CEO of Intraco Systems.

How The System Works
FedEx Express customers in Puerto Rico call the customer service number to schedule pick-ups. They are greeted by the Intraco solution voice system, which prompts them for their FedEx Express account numbers and additional information. Callers then interact with the system in their chosen language and complete the pick-up request. The system understands customer responses and processes requests for onsite pick-up of their packages—alerting FedEx Express couriers to the customer’s need and location.

Intraco utilized the SpeechWorks™ 6.5 automated speech recognition engine, which supports thirteen languages, to power the FedEx Express application.

Intraco Voice Powered Solutions increase e-commerce traffic and online information retrieval by making information easy to reach via the telephone. Intraco’s Voice Powered Solutions and Voice Powered Websites enhance productivity by integrating corporate databases, IVR systems and websites, seamlessly connecting employees and customers to vital information through the power of voice.

About FedEx
FedEx Express, Latin America and Caribbean, a division of the $15-billion subsidiary of the FedEx Corporation, connects areas that generate 90 percent of the world’s gross domestic product in 24-48 hours with door-to-door, customs-cleared service for documents, packages and freight, backed by a money-back guarantee. The company’s unmatched air-route authorities and infrastructure make it the world’s largest express transportation company, providing fast, reliable and time-definite transportation of more than 3.3 million items to 210 countries each working day. FedEx employs approximately 145,000 employees and has more than 45,800 drop-off locations, 663 aircraft and 44,500 vehicles in its integrated global network. The company maintains electronic connections with more than 2.5 million customers via FedEx Powership, FedEx Ship and FedEx interNetship.

About SpeechWorks
Organizations worldwide rely on SpeechWorks (NASDAQ: SPWX) to delight their callers and provide them with a new level of service over the phone. Complementing the self-service model of e-business, SpeechWorks speech solutions, including the revolutionary SpeechSiteTM product, and SpeechifyTM text-to-speech engine, let customers direct their calls, obtain information and complete transactions automatically, simply by speaking naturally over any phone, anytime. SpeechWorks is headquartered in Boston, Massachusetts and has offices around the world.

About Intraco Systems, Inc.
Intraco is a provider of remotely hosted and delivered, next-generation Enhanced Voice Services that improve customer service and increase productivity while reducing or eliminating the cost of the purchase, installation and maintenance of customer premise systems. Leveraging the power of “best of breed” technology providers, Intraco develops practical and innovative Voice Powered Solutions that are so intelligent they are “almost human.” Founded in 1990, Intraco Systems, Inc. has built a solid reputation for bringing together converging voice, data and web technologies, with partners including SpeechWorks, Phonetic Systems, AT&T, IBM, Compaq, Microsoft and Cisco. For more information, call Intraco Systems at (561) 367-0600, email them at info@intraco.com or visit the Intraco website at www.intraco.com