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29-Mar-2001
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NotWired Releases Version 3.0 - Advanced CRM and Calendar Sharing
Low cost ASP based calendaring and CRM for road warriors.
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29-Mar-2001
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Kmart Launches New Associate Rewards Program
Unique 'Super Service' Incentives Reward Store Associates with Cash and Stock
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27-Mar-2001
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Hilton Reservations Worldwide To Deploy Simtrex™ StarTrainer
Company Sees Significant Customer Service Improvements for Phone Reservation Agents During Limited Deployment
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27-Mar-2001
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Knowlagent Features Telepro(R) Online's Courseware to Ensure Effective Contact
Center Service
Companies Introduce Enhanced E-Learning Platform With Implementation of Ten
New Training Modules to Strengthen Career Skills and Retention Levels
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26-Mar-2001
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Wolfson Audio Codec Selected by VXI Corporation for Its USB Headset Systems
VXI Corporation to supply the audio subsystem used in the firm's new fully
functional Universal Serial Bus (USB) Digital headset systems
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21-Mar-2001
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Avaya Labs Releases Free Linux Security Software to Battle Hacker Attacks in
Programs and Web Sites
Members, see our download section or the Security category in the link database
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21-Mar-2001
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Plantronics Launches First Headset Powered By Second-Generation
Bluetooth™ Chipset
Plantronics M1000 delivers superior sound quality, extended talk time and
lighter weight for mobile users worldwide
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15-Mar-2001
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Amdocs Announces Open APIs
Amdocs delivers time-to-market advantage through component-based architecture
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13-Mar-2001
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CRM Market Predicted to More Than Double in the Next Five Years; ASP Channel to
Grow 128 Percent
In U.S. market according to Datamonitor, a premeium business information
company.
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12-Mar-2001
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Scientists at Lucent Technologies' Bell Labs create the world's first plastic
superconductor
Plastic Material May Lead to Futuristic Applications, Including Quantum
Computing [note from j.r.: I've included this story because it has been widely
misreported in the U.S.]
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12-Mar-2001
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AVAYA EXPANDS DISTRIBUTION CHANNEL TO ACCELERATE SALES OF CONVERGENCE PRODUCTS
(formerly part of Lucent) Modifies Agency Agreement with Southwestern Bell to
Grow Its Reseller Profile
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10-Mar-2001
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JDS to Continue Acquisition Drive
JDS Uniphase, a manufacturer of fiber optic support equipment, is not daunted
by the current downturn.
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9-Mar-2001
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Gartner Says CRM Spending to Reach $76.3 Billion in 2005
Gartner Analysts to Map CRM Essential Business Strategies at the Upcoming CRM
Spring Summit 2001
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8-Mar-2001
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Verizon Wireless Selects Utah as Location for New Customer Service Center
$42 Million Facility Creates 1,000 New Jobs in Salt Lake City Area
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8-Mar-2001
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Intraco Systems Develops and Deploys Voice-Driven Customer Service Application
For FedEx Express Latin America & Caribbean Division
Bilingual Speech Recognition System Will Now Allow FedEx Express Customers in
Puerto Rico to Schedule Pick-Ups in Both Spanish and English
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6-Mar-2001
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Telephony@Work Launches CallCenter@nywhere 4.0
New Version Delivers Thin-Client, Browser-Based Self-Provisioning & Browser-
Based Supervision & Report Generation, Multi-Flavor UNIX Support and Firewall-
Friendly Multi-Host Data Streaming(TM)
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6-Mar-2001
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SkillSoft Announces New Business Simulation Product and Integration with Hand-
held Devices
SkillSimulations Place Learners into Real-Life Business Scenarios; Integration
with Palm OS Handhelds Enhances Just-in-Time Learning
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2-Mar-2001
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iVOICE.COM, INC. FILES ADDITIONAL PATENT APPLICATION FOR SPEECH-ENABLED NAME
The new application protects the use of the Name Dialer when used in
conjunction with an ordinary voice modem, installed in any PC computer.
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1-Mar-2001
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Maximizer by Multiactive selected as best SOHO CRM Solution
Award winning customer contact software for Small Offices-Home Offices
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1-Mar-2001
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Oki, Microsoft Unit Tie Up in Telephony
They will jointly develop computer telephony products and services for
corporate users.
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1-Mar-2001
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Alcatel and Siebel Systems Form Strategic Alliance
Companies to Integrate Siebel eBusiness Applications and Genesys' Universal
Queue Technology to Offer Complete Solutions for Mid-Market and Enterprise
Contact Centers
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