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Call Center Industry News |
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| Archive: June-2001 (06-2001) | <-Current |
| 27-Jun-2001 | Voice-Activated Dialing From Philips Speech Processing Enables Hands-Free Driving Speech is the most natural interface for using a cell phone |
| 25-Jun-2001 | Ask the Internet: NetByTel Uses Speech Recognition to Automate Routine Catalog Requests Office Depot and Others to Use Voice Commerce Module to Free Employees for More Complicated Tasks |
| 25-Jun-2001 | Wincor Nixdorf Announces Web-Based Service Tracking System mywinticket.com Allows Retailers to Save Time and Money by Managing Service Activities Online |
| 20-Jun-2001 | Call Centers: Training Employees to Drive Customer Satisfaction Organizations that excel at call center management find employee training is key to customer satisfaction and retention. |
| 18-Jun-2001 | Latest Trends in Utility Customer Care Center Services Unveiled in All-New Chartwell Report Customers are simply not flocking to online customer services at the rate many predicted they would just two years ago, the Chartwell study reports. |
| 13-Jun-2001 | ServicePower Announces eSeminar On Field Service Management Michael Blumberg to Review the Future of Field Service in the New Economy |
| 12-Jun-2001 | Talkie, Inc. Launches Online Characters for Conversational Customer Service; - Intelligent Web Interface to Support CRM Industry - Talkies are animated characters that verbally respond with human or synthetic voices to a users' text input on the Web |
| 12-Jun-2001 | Beyond the Sci-Fi Hype: Practical Real World Applications of Artificial Intelligence-- A.I. Predicts Job Applicant Behavior Smart Assessment technology unlocks secrets to hiring better hourly employees |
| 05-Jun-2001 | SS8 Networks Launches Industry-First IP-Based Local Number Portability Solution SS8 LNP platform provides highly scalable number portability solution to dramatically reduce costs and speed time to market for SIP and H.323-based IP networks |
| 05-Jun-2001 | New Products Add Fun and Humor to Employee Communications and Training By adding fun and humor to communication and training tools, MaraStar helps managers break down communication barriers and reduce employee stress. |
| 04-Jun-2001 | Kmart Rewards Store Associates With $18 Million in Cash Bonuses Unique 'Super Service' Program Provides Cash For Outstanding Customer Service |