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25-Jul-2001
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Seventy-Nine Percent of Users Say the Principal Benefit to E-Learning/Online
Training Is Anytime, Anywhere Availability
The results of the e-learning industry's landmark user study, conducted by e-
learning magazine
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23-Jul-2001
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Study Reveals 89 Percent of Financial Institutions Are Struggling To Follow Up
on Customer Inquiries Through Internet and Call Center Channels
Majority of the Top 150 Financial Service Firms in the United States Need
Stronger Emphasis on Multi-Channel Customer Acquisition and Retention,
According to Independent Study by Celent Communications Commissioned By Onyx
Software and Microsoft
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16-Jul-2001
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Leading VoiceXML Toolkit Provider Cambridge VoiceTech Implements SpeechWorks
OpenSpeech Recognizer
Announced today by SpeechWorks, the OpenSpeech Recognizer is a next-generation
speech recognition engine that is open and standards-based for easy integration
with multiple platforms, and optimized for VoiceXML, the emerging standard for
speech-activated services.
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16-Jul-2001
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NetByTel Teams with SpeechWorks to Commercialize OpenSpeech Technologies
Voice Commerce gets 25 percent accuracy boost: New engine beta program
optimizes noisy environments, wireless phone performance and advances
NetByTel's VoiceXML strategy
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16-Jul-2001
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Catena Networks' CN1000 Broadband Loop Carrier Recognized by Key Industry
Publications; CN1000 Receives Three Awards Citing Its Highly Integrated
POTS+DSL Architecture
Catena's CN1000 integrates the functions of a Digital Loop Carrier System,
DSLAM, and Media Gateway in an ingenious fashion,'' said Sue O'Keefe, editor-
in-chief for Telecommunications.
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16-Jul-2001
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NativeMinds and AppliedTheory Expand Alliance to Host and Resell Virtual
Service Representatives
online customer self-service solutions called virtual representatives, or
vReps(TM), has expanded its relationship with AppliedTheory Corporation
(Nasdaq:ATHY)), the Internet knowledge, development and managed hosting partner
for hundreds of large corporations.
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11-Jul-2001
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Davox Extends Presence in High-Growth Indian Contact Center Market
Davox Partners with Global Tele-Systems Ltd. to License its Contact Center
Solutions
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9-Jul-2001
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Amica Insurance Selects FaceTime Communications to Provide Instant Messaging-
Based Customer Service in Enterprise
FaceTime Chosen by Amica for Real-Time Call Center Communications and Customer
Interaction
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