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Call Center Industry News |
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| Archive: August-2001 (08-2001) | <-Current |
| 30-Aug-2001 | Avaya Earns Two Market Leadership Awards From Frost & Sullivan Named Leading Vendor in the Asia Pacific Call Center And Wireless LAN Markets |
| 22-Aug-2001 | eshare(R) NetAgent(TM) Suite Awarded Call Center Magazine's 'Editors' Choice' ...a way to interact with customers ... Whether communication takes place through e-mail automation programs, multi-lingual Web chat, Web collaboration, or by voice over IP... |
| 20-Aug-2001 | NativeMinds Awarded Patent on Key Technology for Creating Virtual Service Agents Example Verification Functionality Accelerates Implementation of Virtual Service Agents and Ensures Accuracy of Conversational Responses |
| 20-Aug-2001 | Enhanced Speech Recognition Solutions Drive Integrated Voice Response Market, Says Frost & Sullivan ...generated revenues of $1.22 billion in 2000 that are projected to reach $2.41 billion by 2007 |
| 17-Aug-2001 | Call Center Recruitment: Netting the Qualified Employee Report details the sophisticated techniques used by call center leaders to drive each stage of the recruiting process. |
| 15-Aug-2001 | Achieving Customer Satisfaction Through Differentiated Service Levels One benchmark partner directs its most profitable customers to "premium" call centers staffed with highly trained, designated account managers |
| 15-Aug-2001 | Voice Portals and Services Market Reinventing Itself According to In-Stat Voice portals are now selling both hosted and packaged voice application solutions to businesses and service providers |
| 07-Aug-2001 | Scantily-Staffed Call Center Seeks Nudists Members: Ok, so it's not very relevent but I had to report it. :) -jr |
| 07-Aug-2001 | SkyFlow Releases New Order Management Suite Based On Intel Voice Portal Technology SkyFlow Integrated Voice And Data Solution Reduces Call Center Costs While Enhancing Customer Service |
| 06-Aug-2001 | eshare NetAgent ANSWER Awarded Best of Show At Customer Inter@ction Solutions Conference and Expo Uses neural network technology to provide accurate and timely responses to e-mails without the need for human assistance. |
| 06-Aug-2001 | Netonomy and Nuance to Deliver Voice-Enabled e-Care and e-Commerce to Wireless Service Providers MyNetonomy Customer Managed Relationship Solution to Make Natural Language Self-Service Available via any Standard Telephone for Improved Customer Care and More Cost-Effective Call Center Management |
| 01-Aug-2001 | Cisco Systems Expands Capabilities Of Its IP Contact Center Solution New Enhancements Enable Enterprises to Implement Sophisticated End-to-End Contact Center Solution; Customers Adopt the Cisco IPCC Solution to Enhance Their Contact Centers |