MIAMI, and BASKING RIDGE, N.J., Nov. 19 /PRNewswire/ -- Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced that research conducted by industry analyst firm, Frost and Sullivan has ranked the company as the market leader in call centers in the Caribbean and Latin America region. According to the study, Avaya has garnered 46 percent of the installed market as measured by agent positions.*

The study, which included interviews with major market participants, distributors, industry experts and local associations, as well as secondary research analysis of country import data and other external sources, was conducted in nine major Latin American markets: Argentina, Brazil, Chile, Colombia, Dominican Republic, Mexico, Peru, Puerto Rico, Venezuela.

``Avaya continues to dominate the regional call center market,'' said David Humphreys, Latin America communications and IT research program leader at Frost & Sullivan. ``We found that the company, once again, leads in both revenues and overall installed base.''

According to the research, Avaya's market growth largely resulted from strength in large call centers and customer relationship management solutions such as its Self Service, Proactive Contact Management, and Multimedia Contact Center Solutions.

Avaya is a global leader in contact centers. Avaya CRM leverages expertise in Interaction Management, Commitment Management, and Business Intelligence to deliver customer-focused solutions that turn a variety of today's business problems into opportunities. These customer-focused solutions are designed to help businesses build long-term customer relationships consistently and cost-effectively by managing customer interactions across all forms of communication channels (including the Web, e-mail, fax and advanced telephony systems), delivering on commitments, and measuring the results of those interactions.

About Avaya

Avaya, headquartered in Basking Ridge, N.J., is a leading global provider of communications solutions and services that help businesses, government agencies and other institutions excel in the customer economy. Avaya offers Customer Relationship Management Solutions, Unified Communication Solutions, Hosted Solutions, MultiService Networking Infrastructure, and Converged Voice and Data Networks -- including the company's no-compromise Avaya Enterprise-Class IP Solutions (ECLIPS) -- all supported by Avaya Services and Avaya Labs. Avaya is a worldwide leader in unified messaging, messaging systems, call centers and structured cabling systems. It is a U.S. leader in voice communications systems. Avaya is an Official Partner of the 2002 FIFA World Cup(TM), the FIFA Women's World Cup 2003 and the 2006 FIFA World Cup(TM) championships. For more information on Avaya, visit its website at http://www.avaya.com.

    *Frost & Sullivan "Enterprise Communication Equipment Markets in Latin
     America," D. Humphreys, July 2001.