TORONTO, ONTARIO, CANADA--(INTERNET WIRE)--Nov 20, 2001-- Trango Software Canada, the global center of competency for Siemens customer interaction management business, today announced wireless, real-time alerting capabilities with Mobile Supervisor for MessageStream version 3.1. Mobile Supervisor, using MessageStream 3.1 as the event-driven engine, provides more than just alerts, it empowers call center managers to stay in control wherever they are. Call center managers receive an alert on their mobile device such as a PDA, and then using Mobile Supervisor, drill down to view real-time statistics on the call center's performance. With this vital information, call center managers can address performance issues and make immediate staffing changes directly from Mobile Supervisor, utilizing its real-time interaction with HiPath ProCenter.

An Alpha version of MessageStream 3.1 with Mobile Supervisor for HiPath ProCenter was successfully demonstrated at two of the largest technology tradeshows in the world. These shows included, the International Call Center Management (ICCM) tradeshow held in Chicago, Illinois during July 2001, and Systems 2001, held in Munich, Germany during October 2001. As a result of the overwhelming response received at both shows, Trango will demonstrate MessageStream's Mobile Supervisor for HiPath ProCenter in the Siemens pavilion at Planet PDA, held in Las Vegas, Nevada, December 4-6, 2001.

Mobile Supervisor will be available in the next release of MessageStream, version 3.1, which will be available in the first quarter of 2002. "Version 3.1 contains many new and highly requested features for Siemens customers," says Rob Woods, VP and General Manager of Trango Software Canada. "One key feature of version 3.1 is Mobile Supervisor for both the HiPath ProCenter and FlexRouting platforms. MessageStream's Mobile Supervisor empowers call center managers to keep their finger on the pulse of their call center without being confined to the office."

About Trango Software Canada

Trango Software Canada is dedicated to delivering superior customer interaction solutions, enabling contact centers to fulfill their eCRM goals. Trango has been recently named by Siemens ICN as the global center of competency for Siemens customer interaction business.

Trango has extensive experience in the contact center marketplace. Trango's development processes are both disciplined and innovative, with technical skills, which span the breadth of traditional CTI technologies and are expanding into new horizons of IP telephony and wireless messaging. Trango's professionals have extensive experience in assisting contact centers implement HiPath ProCenter, deriving optimal benefit from ProCenter's industry-leading skills-based routing.

Since its inception as a private company in 1996, Trango has maintained a 70% annual growth rate, and currently employs over 130 people. Trango is a wholly owned subsidiary of Siemens Information and Communication Networks Group. Siemens Information and Communications Networks Group, a division of Siemens AG, is a leading provider of integrated voice and data networks for enterprises, carriers and service providers. Siemens AG is one of the largest electrical engineering and electronic companies in the world with sales totaling more than $74 billion US. In Canada, Siemens has over 100 locations staffed by more than 6,800 employees. Sales for the last fiscal year were $3.3 billion Canadian.

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Contact:

Jane Liu
Trango Software Canada
905-695-7900 ext 1102
janeliu@trangosoft.com