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27-Nov-2001
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Economical Performance Optimization Software Revitalizes Customer Relationship Management Markets
...Ultimately, the software allows the management of more service requests without the need for additional agents.
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20-Nov-2001
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Mobile Supervisor Maximizes Use Of Mobile Devices In The Call Center
...managers receive an alert on their mobile device such as a PDA, and then using Mobile Supervisor, drill down to view real-time statistics on the call center's performance.
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19-Nov-2001
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Analyst Firm Frost & Sullivan Places Avaya as Call Center Leader In Latin America and the Caribbean
...Avaya has garnered 46 percent of the installed market as measured by agent positions.
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16-Nov-2001
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U.S. Patents Issued for the UniversalSystems Accelerator and UniversalSystems Accelerator/ASP
...screen calls for right party contacts, and then immediately and seamlessly conferences the confirmed Right Party Contact to the call center's most skilled collections or telemarketing experts.
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14-Nov-2001
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TeleVantage Honored With Editor's Choice Award From Customer Inter@ction Solutions Magazine
...a comprehensive, feature-rich PC-PBX system that is easy to use and administer
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13-Nov-2001
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XML Global Technologies and iWay Software Unveil XTS - an XML Integration Server
XTS will Reduce the Time, Cost, and Complexity of Any-to-Any Enterprise Integration
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09-Nov-2001
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TechLearn 2001 Hosts 1,600 Participants as E-Learning Moves to the Mainstream
Focus Shifts From Building Technology and Infrastructure to Providing Content
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08-Nov-2001
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Witness Systems Extends Contact Center Recording Capabilities to Customer Self-Service Interactions
Announces general availability of eQuality Discover solution for capturing Web self-service transactions
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05-Nov-2001
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Keeping Them Coming Back: Career Path and Training Can Help Companies Reduce Turnover in Contact Center Staff, According to Avaya/McGraw-Hill Lifetime Learning Survey
Inbound contact centers have an average annual turnover of 26 percent for full-time agents and 33 percent for part-time agents
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05-Nov-2001
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It's Miller vRep Time! NativeMinds and Fullhouse Media Collaborate to Launch Virtual Representative ``Bill the Brewmaster'' on MillerBrewing.com
what's the difference between Porter and Ale? Now you can ask Bill the virtual Brewmaster online
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01-Nov-2001
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CSI Info Available on PGW Website
At the website new information will be posted on the number of calls received, the number of calls answered, and the average waiting time
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