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Call Center Industry News |
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| Archive: February-2002 (02-2002) | <-Current |
| 26-Feb-2002 | iLocus Reports Over A Billion VoIP Calls Handled by Service Providers Per Month Globally |
| 25-Feb-2002 | VoiceXML Forum Announces Support for W3C's Multimodal Interaction Activity W3C's newly-formed group illustrates importance of multimodal standards |
| 21-Feb-2002 | Voxeo First to Offer Open-Standards CCXML Implementation for Building Advanced Call Control Functionality Developers Will Create Advanced Call Control Features More Quickly With Tools And Resources Provided by Voxeo |
| 13-Feb-2002 | NICE Demonstrates Customer Idea Management New Solution Enables Call Centers to Track Customer Suggestions from Initiation to Completion |
| 11-Feb-2002 | Intertex Launches The World's First SIP-Capable Broadband Firewall [editor's note: Please see similar claim from Ingate dated 23 Jan 2002] |
| 07-Feb-2002 | Rockwell Automation Rebrands Customer Contact Business as Rockwell FirstPoint Contact New name clearly supports new market strategy focused on delivering intelligent customer contact solutions |
| 04-Feb-2002 | Securities Traders' Reliance on Public Instant Messengers Drives Demand For FaceTime's New IM Auditor 2.0 for Regulatory Compliance Thomas Weisel Partners, Banc of America Securities Other Financial Services Firms Leverage FaceTime's Leadership in Providing the Only IM Network- Independent Solution for Regulatory Compliance |
| 01-Feb-2002 | Economic Slowdown Promises Long-Term Gains for Outsourced Call Center Markets Frost & Sullivan (www.frost.com ), ... reveals that this industry generated revenues totaling $27.2 million in 2000. After a brief slowdown in 2001, steady growth will continue through 2008. |