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28-Aug-2002
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Department of Energy's Global Research Network Teams with Juniper Networks to Deploy Simultaneous IPv4 and IPv6 Operation
Delivers Scalability and Performance without Compromise to Advance Global Internet Expansion
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27-Aug-2002
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Ingate Systems Is The Newest Member In Lucent Technologies I3P Program
Ingate's SIP-Capable Firewalls And SIParators(TM) Now A Part Of Lucent's IP Interoperability And Innovation Partner Program
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22-Aug-2002
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Bredbandsbolaget Deploys Cisco Technology to Deliver First Sip Based Residential IP Telephony Service Worldwide
Metro Ethernet Operator Delivers Residential IP Telephony Across an Overlay Network Based on Cisco Call Control, Gateways, Servers and Analogue Telephone Adaptors
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19-Aug-2002
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Enterprise IP Telephony's Rapid Success Continues to Threaten the Future of Traditional PBXs
Cisco, 3Com, Nortel, Avaya, and Mitel Continue to Lead the Drive of Circuit-to-Packet According to Synergy Research Group
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19-Aug-2002
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Improv and HelloSoft Provide 802.11 Solution For Embedded Systems
Combining Hardware and Software Expertise To Target WLAN Clients and Infrastructure
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12-Aug-2002
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Best Workforce Management and Best Internet/Web-Enabler Awards go to Aspect Communications
Judges at International Call Center Management Conference and Exposition in Chicago say Aspect Demonstrates Passion for Products and Customers
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09-Aug-2002
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TheBrain Technologies Corporation Wins Best Of Show Award At The International Call Center Management Conference & Exposition
BrainEKP For Customer Care Selected As Best Database Management/Knowledge Management System
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09-Aug-2002
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First-Ever Benchmark Study of Residential Customers' Satisfaction with Utility Call Centers Completed by Platts and The Response Center
...customers are very satisfied with the performance of CSRs and less satisfied with their interactions with IVR systems.
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09-Aug-2002
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IMB Enterprises Debuts Custom Design for "Smart Signs" and "Ready to Show" Electronics
...intelligent custom information displays that can be updated 'on the fly' to, for example, alert motorists of a problem just ahead, or of an available seat at a restaurant
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06-Aug-2002
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FaceTime and Microsoft Expand Relationship; FaceTime Authorized to Develop And Deliver IM Business Applications for MSN IM Network
FaceTime's IM Auditor First Product to Achieve Authorized IM Network Access From All Leading Providers Including Microsoft, AOL, Reuters, and IBM Lotus
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01-Aug-2002
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Aspect Communications Announces First IP-Based Self-Service With VXML Capabilities
Aspect Continues to Prove Customer Service Benefits of Converged Network By Enabling New Types of Voice Self-Service Applications
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