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Call Center Industry News |
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| Archive: November-2002 (11-2002) | <-Current |
| 19-Nov-2002 |
Spirent Communications Is The Only Test Vendor To Perform End-To-End MPLS And Voice Testing At First Ever Global Multiservice Interopability Event
...H.248, Bearer Independent Call Control (BICC), and Session Initiation Protocol (SIP) as the main control and signaling protocols. |
| 19-Nov-2002 |
Vircom Leads Race to Eliminate SPAM With 2nd Generation Sieve
intelligent content filtering technology ... capable of recognizing ... known spam tactic[s] including Random Serialization, Viral Spam, Syntax Noise and several others |
| 18-Nov-2002 |
Broadcom Ships Industry's First 54 Mbps, 2.4 GHz Wireless LAN Solutions
54g(TM) Enables High-Speed, Long Range, 802.11b-Compliant Products for Business, Home, and Public Access -- Broadcom AirForce(TM) Product Line Expands Lead as Industry's Broadest Technology Portfolio With 54g-Enabled Single-Band and Dual-Band Client and Infrastructure Solutions |
| 14-Nov-2002 |
The Disease Management Association of America (DMAA) and Mitretek Systems Announce Report Release: 'A Survey of Patient Call Centers and Communication Strategies'
...respondents projected spending increases of between 6% and 15% over the next 1-2 years in customer service call center technology and staff spending |
| 06-Nov-2002 |
Aberdeen Research Reinforces Market Shift from Efficiency to Contact Center Effectiveness
Drive to Increase Customer Retention Rates and Maximize Lifetime Customer Value Lead the Evolution Beyond Efficiency Metrics Toward Higher Value Services |