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  Apropos Technology Receives Patent on Universal Queuing Concepts
 
 

OAKBROOK TERRACE, Ill., Dec. 10 -- Apropos Technology, Inc. (Nasdaq:APRS) a leading provider of real-time multi- channel interaction management solutions today announces it has been awarded a patent (pat. no. 6,463,148) for technology that allows for the blending of multiple communications mediums and for the manual selection or automatic presentation of interactions to end-users in an enterprise.

The patented technology, the foundation of Apropos' Interaction Management Suite, enables the company to uniquely deliver fully blended contact center solutions to its clients including the blending of communications originating as inbound and outbound telephone calls, e-mails, web chat/collaborations, faxes or any other communication type. The need for blended interaction queues in the contact center has never been more critical as the expectations of timely service and support through all communications channels continue to rise in parallel to the requirement to expand cost effective and profitable relationships with existing clients.

"This is a tremendous accomplishment for the company, opening up many opportunities," said Kevin Kerns, Chief Executive Officer and President of Apropos Technology. "The receipt of a patent for the blending of multiple communications channels into a single queue, a universal queue if you will, provides a significant competitive advantage with respect to Apropos right at the core of our solutions. With a defensible technological advancement like this in the possession of the Company we continue to establish a strong foundation upon which the company continues to progress."

About Apropos Technology

Apropos Technology, Inc. (Nasdaq:APRS) develops and markets a multi- channel interaction management application that delivers real-time and historical information to sales, marketing and customer service agents who need to react immediately to changing business conditions and make informed strategic decisions. The company's award-winning solution intelligently classifies, prioritizes, routes and manages the value of each customer and each interaction, across a variety of communications media, including E-mail, Web, Fax, Voice and Voice over IP (VoIP). In 2001, Apropos was recognized through several industry awards, including Product of the Year from Customer Interaction Solutions and the 2001 TMC Labs Innovation Award. Apropos also was named to the Deloitte & Touche Technology Fast 500. Apropos Technology serves its 300 clients worldwide from its headquarters outside of Chicago in Oakbrook Terrace, Ill., and from offices in Europe and Asia/Pacific Rim. Additional information about Apropos and its products can be found at http://www.apropos.com/ .

The Apropos Technology statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Apropos Technology's expectations, anticipations, goals, beliefs, targets, hopes, intentions or strategies regarding the future. Forward- looking statements include statements regarding product introduction and acceptance, future sales, sales growth and sales channels, profitability and results, gross margins and financial stability. These forward-looking statements are subject to various risks and uncertainties as more fully set forth under the caption "Risk Factors Associated with Apropos' Business and Future Operating Results" in Apropos Technology's Annual Report on Form 10-K for the year ended December 31, 2001, as filed with the Securities and Exchange Commission. Apropos Technology's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements; Apropos Technology makes no commitment to disclose any revisions to forward-looking statements, or any facts, events or circumstances after the date hereof that may bear upon forward-looking statements.

 



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...the blending of communications originating as inbound and outbound telephone calls, e-mails, web chat/collaborations, faxes or any other communication type