LAS VEGAS -- Dec. 20, 2002 -- Premier Call Center Technology Event Slated for February in Las Vegas

WHAT:             Call Center Las Vegas Conference and Exposition
                  featuring the Sales, Marketing & Enterprise Customer
                  Management Conference!
WHEN:             Feb. 10-12, 2003 -- Expo
                  Feb. 10-13, 2003 -- Conference
WHERE:            Mandalay Bay Convention Center
MEDIA
REGISTRATION:     http://vegas.iccm.com/press
FOR INFORMATION:  Doug Alexander
                  859/221-1032
                  doug@amcommexpos.com

Members of the media are invited to attend the industry's first annual call center conference and trade show. During these times of economic uncertainty call center executives are re-examining the technologies, solutions and strategies that drive the customer-care industry. Executives and key managers will meet at Call Center Vegas 2003 to discuss critical issues facing the call center industry.

Highlights of this year's Conference and Expo include:

• More than 30 technical and management workshops and sessions presented by end users, analysts, consultants, and vendors.
• The Call Center Expo featuring more than 100 exhibitors
• Keynote Address: "Rethinking Business Strategy in a Customer-Centric World" by Martha Rogers, Ph.D., Peppers and Rogers Group. Dr. Rogers has co-authored five best-selling books on customer-driven strategies and was named by Business 2.0 as one of the "19 most important business gurus of all time."

Principal sponsors of Call Center Las Vegas 2003 include AG Communications Systems, AVAYA, Oracle, Peppers and Rogers Group, SAP, and Siebel.

About Advanstar Communications

Call Center Las Vegas is produced and managed by the Call Center & CRM Group, a division of the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and web sites, reaching more than 1.5 million technology buyers worldwide. Advanstar Communications Inc. is a worldwide business information company serving specialized markets with high quality information resources and integrated marketing solutions.

Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services.

Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, healthcare, internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications and travel/hospitality.

The company has more than 1,300 employees and currently operates from multiple offices in North America, Latin America, Europe and Asia. For more information, visit http://www.advanstar.com/.

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Contact:
Doug Alexander (for Advanstar)
859/221-1032
doug@amcommexpos.com