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Call Center Industry News |
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| Archive: January-2003 (01-2003) | <-Current |
| 29-Jan-2003 |
MontaVista Software and Movial Connect to Provide Instant Messaging for Linux-Based Consumer Devices
...first Linux operating system and cross-development environment specifically designed for consumer electronics applications, such as mobile phones, digital televisions, set-top boxes and automotive telematics |
| 28-Jan-2003 |
Avaya Soars to Leadership Positions In IP Telephony Market
Avaya Gains Number One Position in U.S., Second Worldwide According to Two Industry Reports; New Advertising Campaign Focuses on Company's Strength in IP Telephony |
| 27-Jan-2003 |
ReaderBoards.com is Proud to Announce Acceptance of Their Site's News In Queue(tm) Service for Listing By the News Aggregator Site 'Syndic8.com'
ReaderBoards.com's News In Queue(tm) service provides the latest news and innovation announcements about the call center industry along with member searchable archives to past technology. |
| 22-Jan-2003 |
Who's Calling Whom? TeleGeography Points the Way
U.S. to India surged from 59 million to more than 1.4 billion minutes ... calls to Mexico have grown more than twice as fast [as calls to Canada]... |
| 22-Jan-2003 |
Customers Receive Real-Time Service From SITEL Call Centers Powered by Dell and Red Hat
Deployments of Oracle9i Database Improve Service, Cost-savings |
| 19-Jan-2003 |
Pending patent - Advertisement response system
...for use with a television receiver (10) permitting a viewer to establish a telephone call to an advertiser whose displayed advertisement, having embedded contact information, is received by the system and displayed on the television screen. |
| 17-Jan-2003 |
New Knoxville Telephone Deploys MetaSwitch in Industry's First Converged Telco and Cable Broadband Voice Network
Independent Ohio Telco Selects MetaSwitch VP3500 Next Generation Class 5 Switch |
| 16-Jan-2003 |
UnitedLinux to Deliver Enhanced Linux Platform for Telecommunications Carriers
Works with HP, IBM and Intel to enhance capabilities to create advanced voice, data and wireless applications |
| 15-Jan-2003 |
Convedia Delivers Industry's First IP Media Servers With Native VoiceXML 2.0 Support
VoiceXML 2.0 [support] provides telecommunication service providers and third party application developers with the first truly scalable and carrier class VoiceXML platform |
| 15-Jan-2003 |
Catapult Introduces First Linux-Based Telecom Test System
Entry-Level System Supports Both VoIP & 3G Testing |
| 14-Jan-2003 |
Cirpack Introduces Carrier-Class SIP Gateway for Public Telephony over IP
Cirpack G16S SIP Gateway Connects Carriers' IP Networks to the PSTN Enables Toll-Grade Phone Calls Between SIP Users and the Rest of the World Allows for Transparent Voice Transit Over IP When Maintaining Legacy Local Loops |
| 13-Jan-2003 |
OWASP Identifies Ten Most Critical Web Application Security Vulnerabilities
Download the free report from the OWASP website... |
| 13-Jan-2003 |
Demand for Same Day Delivery Continues to Grow
Research Study Confirms Businesses and Consumers Seek Faster, Less Expensive Delivery Options; Preference Given to Retailers that Offer Same Day Service |
| 13-Jan-2003 |
Sytel Provides a Way Forward For Dialers
``We were ahead of our time in the 1990s when we engineered our dialer specifically to cope with tough compliance rules'' |
| 12-Jan-2003 |
Pending Patent - Graphical method and system for visualizing performance levels in time-varying environment
...horizontal axis, such as the length of work day, and a response time, such as the length of time an incoming caller has to wait before being answered, on the vertical axis ... |
| 08-Jan-2003 |
University of Pittsburgh Institute on Aging Opens Toll Free Call Center to Help the Elderly and Their Families Gain Access to Health Care and Medical Information
The 24-hour non-emergency number, 1-866-430-8742, will help callers access services, information and resources... |
| 08-Jan-2003 |
JABRA Expands Corded Product Line with EarSet WindUp and ProBoom Models
New Products Offer Convenient Cord Management, Enhanced Sound Quality and Choice in Wearing Style |
| 08-Jan-2003 |
Patent - 6,496,568: Method and apparatus for providing automated notification to a customer of a real-time notification system
...airline customers are notified of changes in airline information which affects their travel plans, as well as other types of notification |
| 07-Jan-2003 |
NativeMinds Awarded ``Product of the Year'' By Customer Inter@ction Solutions Magazine
...[virtual reps] are automated online personalities that answer customers' questions based on their needs and companies |
| 06-Jan-2003 |
Patent - 5,864,616: System and method for providing call statistics in real time
...provides queue and agent statistics, resulting from telecommunications events (i.e., service calls), for viewing on a monitor of a computer. |
| 06-Jan-2003 |
The WorldCom Connection(SM) Named 'Product of the Year' by Internet Telephony(R) Magazine
...more than just integrated local, long distance and data over IP. |
| 06-Jan-2003 |
Patent - 6,353,810: System, method and article of manufacture for an emotion detection system improving emotion recognition
...the emotion associated with the voice signal is determined in an automated manner... |
| 06-Jan-2003 |
Genesys Awarded 2002 'Product of the Year' By Customer Inter@ction Solutions(R) Magazine
Genesys Voice Portal Selected for Its Technological Excellence and Vision |