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Call Center Industry News |
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| Archive: February-2003 (02-2003) | <-Current |
| 25-Feb-2003 |
Center Partners Meets Wireless Number Portability/WNP Challenges with Turnkey Call Center Solution
Center Partners' New Wireless Portability Operations Center is the First Complete Call Center Solution That is Ready for a Rapid Start-Up |
| 25-Feb-2003 |
Patent 6,522,743 - Routing calls to call centers
...retrieves from the database customer profile information associated with the identified customer, and selects one of the call centers in response to the customer profile information and the call center information. |
| 24-Feb-2003 |
Creativyst's Trademark is Registered by the USPTO
Another milestone is passed in the early life of Creativyst, Inc. as Creativyst's trademark and service mark are awarded registered status |
| 24-Feb-2003 |
Pending patent - A Voice Recognition System for Navigating On the Internet
...for recognizing voice commands for manipulating data on the Internet. Data is provided on a website. Voice signals are received from a user who is accessing the website, which are interpreted to determine navigation commands. |
| 24-Feb-2003 |
Vonage Completes 10 Million Calls Over SIP Network
Call Volume Doubles in Less Than 60 Days [a little FUD busting here -NIQ editor] |
| 22-Feb-2003 |
Patent 6,519,628 - Method and system for customer service using a packet switched network
...system for providing customer service over a packet switched network wherein an operator interactively responds to messages from customers by sending messages over the network. |
| 19-Feb-2003 |
LSI Logic Offers Turnkey Linux-Based ADSL Ethernet Reference Design for Home Gateway Products
Complete and tested software combined with LSI Logic performance-leading HomeBASE(TM) ADSL silicon solution reduces time-to-market for DSL modem and gateway manufacturers - Software platform is based on royalty-free Linux operating system, reducing overall system cost - Service providers benefit from distinctive technologies that increase coverage area and offers new service opportunities |
| 17-Feb-2003 |
Mediatrix Launches Converged Enterprise Telephony Solution: A Cost-Effective, SIP-based End-to-End VoIP Solution for Migrating Legacy CPE to IP Telephony
CPE-based end-to-end VoIP application that leverages the capacity of existing enterprise VPNs to carry voice and fax traffic from legacy devices, PBX and Key Systems on a converged IP-based network |
| 14-Feb-2003 |
Patent 6,512,825: Queue-based distinctive ringing in a call center system
...provides different ringing signals to the agent based on the automatic communication distributor queue from which the call is coming. |
| 13-Feb-2003 |
Verizon SuperPages.com(SM) Introduces Real-Time 'Click to Call' Service Powered by eStara
New Feature Allows Advertisers to Immediately Talk with Interested Consumers Via Internet Telephone Services |
| 13-Feb-2003 |
Patent - 6,510,221: System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities
...the present system provides several automatic agent assignment paradigms that each have a statistically different impact on the performance of the call center, based upon the quality and quantity of the incoming calls. |
| 12-Feb-2003 |
Centillium Sets ADSL Performance Milestone, Delivers Data Rates Exceeding 20Mbps
Advanced Chipset Enables Higher Performance, Lower Power Consumption, Reduced Design Complexity |
| 12-Feb-2003 |
Patent - 6,510,220: Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location
...simultaneous computer screen and voice monitoring from a remote location, and particularly relates to synchronized telephone and screen monitoring of a computer workstation from a remote location |
| 11-Feb-2003 |
etalk Announces a New Integrated eLearning Application for Contact Centers
Expert(TM) delivers continuous agent education through Web-based training programs, increasing agent effectiveness, productivity and retention |
| 04-Feb-2003 |
Enrolling Online for Benefits Continues To Be Number One Choice for U.S. Employees
Hewitt Research Shows More Companies Are Offering Online Enrollment and Decision-Support Tools |
| 04-Feb-2003 |
Bank of China Selects CosmoCall Universe to Build New Generation IP Contact Center in Beijing
All IP Technology Provides Future-Proof Solution |