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Call Center Industry News |
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| Archive: March-2003 (03-2003) | <-Current |
| 31-Mar-2003 |
Informatica First to Offer End-to-End Linux Solution for Business Analytics
Introduces 'Source to Dashboard' Linux Support Across Data Integration, Data Warehouse and Business Intelligence Products |
| 30-Mar-2003 |
Patent 6,530,835 - Free long distance calls on slot machines
...gaming machine that provides free long distance telephone calls, or audio entertainment, as a reward for the continued playing of the gaming machine. |
| 27-Mar-2003 |
Plum Announces VoiceXML IVR System with Information Management GUI
...package provides a web-based user interface for building and changing call trees, uploading wav files of questions and answers, and for employing text-to-speech engines to provide dynamic information. |
| 26-Mar-2003 |
Novell Nsure Sparks Utility Company's Move to More Efficient Operations And Better Customer Service
Ameren Corporation Uses a Novell Nsure Secure Identity Management Solution To Streamline Its Business and Improve Customer Service by Integrating Employee and Customer Identity Information Trapped in Disconnected Silos |
| 24-Mar-2003 |
VocalTec Introduces SIP-Based Softswitch Architecture for National and International Long Distance Carriers
Essentra(TM) Combines Carrier-Grade Scalability and Reliability with Support for Enhanced SIP-Based Applications and Interoperability with H.323 Networks |
| 23-Mar-2003 |
Patent 6,535,492 - Method and apparatus for assigning agent-led chat sessions hosted by a communication center to available agents based on message load and agent skill-set
In a communication center system wherein agents participate in and host communication sessions, a session management system has a data repository storing parameters regarding individual sessions in progress... |
| 12-Mar-2003 |
Foundry Introduces Industry's First Family of Standards-Based Power Over Ethernet Switches for Enterprise Voice Over IP, Wireless Access Points and IP-Savvy Devices
New FastIron Edge 2402 POE and 4802 POE Deliver Complete 10/100 Power Over Ethernet Across Every Port, Comprehensive Power Management Features and Intelligent Data Switching for Next Generation IP Devices |
| 11-Mar-2003 |
TI's Wi-Fi Solution Added to HP Commercial PC Line; Offers Support for the Cisco Compatible Extensions Program for Wi-Fi Products
...HP has chosen to add TI's proven 802.11b technology to its wireless networking options for commercial PC customers. |
| 11-Mar-2003 |
Laurel Networks Participates in MPLS Interoperability Demonstration at CeBIT 2003
Joins Multi-vendor EANTC NIC Showcase of MPLS Layer 2 and IP VPN Technologies Demonstrating Voice over IP and Web-based Applications over MPLS Network |
| 11-Mar-2003 |
Cognitronics Announces Introduction of SIP and VoiceXML 2.0
... Cognitronics' support of both traditional TDM/AIN protocols as well as evolving packet network standards gives telecommunications service providers increased flexibility in network design... |
| 10-Mar-2003 |
iVoice Applications That Can Interact with Callers in a Simple Fashion Through the Use of Natural Speech
...enable callers to make open-ended queries, barge-in in the middle of a menu prompt and be directed to the correct information faster. |
| 08-Mar-2003 |
Pending patent - Hold queue management
...a request can be made to pause the caller's position in the hold queue. When the caller is ready to return to the hold queue or when the pause duration has expired |
| 07-Mar-2003 |
Lightbit Announces Its Pure-Optical Processor Chip Technology
...process multiple DWDM channels simultaneously, without requiring electronic conversion. A single Lightbit optical processor can replace multiple Optical-Electrical-Optical (OEO) transponders... |
| 06-Mar-2003 |
iDial Networks Announces Broadband Initiative for SIP Powered VoIP Network
...For example, iDial will allow clients to have a traditional US based phone number that will ring directly to a customers Internet connection anywhere in the world [FUD busting - niq editor] |
| 06-Mar-2003 |
Pending patent - System, Method and computer program product for presenting large lists over a voice user interface utilizing dynamic segmentation and drill down selection
In response to the utterance from the user, an entry associated with some or all of the information about the subject is stored in a list associated with the user. |
| 04-Mar-2003 |
Interactive Intelligence Wins Best of Show For SIP-Based IP Telephony Software
...includes support of the international session initiation protocol, an emerging standard [more FUD busting -niq editor] |
| 03-Mar-2003 |
Pending patent - Call transfer using session initiation protocol (SIP)
The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer... |