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Call Center Industry News |
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| Archive: April-2003 (04-2003) | <-Current |
| 18-Apr-2003 |
Over A Dozen Energy Companies Obtain a License Under A Leading Portfolio of Computer Telephony and Call Center Patents
...over a dozen energy companies have each obtained a license under the patent portfolio held by Ronald A. Katz Technology Licensing, L.P. and licensed through A2D, L.P ...companies joined together in a consortium in order to attain licenses on favorable terms. |
| 14-Apr-2003 |
Broadcom Enables Mainstream IP Telephony Deployment with New Low-Cost Phone Chip
BCM1115 Shipping in Volume Production to Leading Telephone Manufacturers |
| 14-Apr-2003 |
Patent 6,546,087 - Method and system for enabling queue camp-on for skills-based routing
The [web based] form includes information that identifies agent attributes that are considered advantageous to handling a particular call, includes the callback telephone number, and may include the time at which the callback should be initiated. In another embodiment, the information is acquired using interactive voice recognition techniques. |
| 02-Apr-2003 |
Precision Response Deploys Dell-Oracle-Linux for Massive Customer Database
Migration to Linux Expected To Save $18,000 Per Month In Hardware Maintenance |
| 01-Apr-2003 |
OSP Toolkit(TM) V.2.8 Is Available for VoIP Developers
The Toolkit includes source code written in ANSI C, test tools and thorough documentation. In addition, an OSP server is freely accessible for developers to test their OSP client implementation. |