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Call Center Industry News |
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| Archive: August-2003 (08-2003) | <-Current |
| 25-Aug-2003 |
Patent - 6,594,470 System and method for remote management of call center operations
The invention pipes supervisory information from call centers, such as call waiting time, number of available of agents, oldest call waiting and other information and statistics to a remote transceiver which presents a supervisor with a user interface such as a graphical, textual or audible presentation depicting the state of the call center. |
| 13-Aug-2003 |
PIKA Technologies announces availability of Linux and Windows software supported headset/handset voice and fax card
PIKA InLine MM-series cards support Microsoft Windows 2000/XP and Red Hat Linux 7.3 |