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Call Center Industry News |
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| Archive: November-2003 (11-2003) | <-Current |
| 27-Nov-2003 |
Pending Patent - 20030161464: On-hold information service with caller-controlled personalized menu
A customized menu of information options is created according to user data about a calling party. User data may include user location data or relationship data between the calling party and a called party |
| 25-Nov-2003 |
T-Mobile USA, Inc. Agrees to Pay $4.7 Million in Back Wages for Violations of Federal Overtime Law
... to pay 20,546 workers $4,779,985 in back wages as a result of violations of the overtime provisions of the Fair Labor Standards Act |
| 19-Nov-2003 |
Rockwell FirstPoint Contact Installs First True Contact Center in Swaziland
... Because clients could only contact the call center via voice, a separate system had to enable fax, web or e-mail communication, which caused delays in the call center responding to such queries |
| 08-Nov-2003 |
Pending Patent 20030108187 - Hold queue wait estimations
... call times may be estimated according to representative profiles, caller profiles, and current caller activity of the multiple calls within the call center. |
| 07-Nov-2003 |
MERit Introduces New ActiveX Interface for Requesting Credit Report Data; Releases OEM Version of the MERit Credit Engine
The OEM Edition allows software developers to easily integrate credit report capabilities into their product offerings |