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Call Center Industry News |
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| Archive: December-2003 (12-2003) | <-Current |
| 22-Dec-2003 |
Ingate(R) SIParator(TM) 20 Named Product of the Year
Revolutionary SIP Gateway Appliance Honored Once Again by Internet Telephony Magazine |
| 19-Dec-2003 |
Sheraton New York Deploys Converged IP Telephony Solution from Nortel Networks; Installation Includes Nortel Networks 50 Millionth Enterprise Telephony Line Shipped
Channel partner NextiraOne installed the converged IP Telephony solution with a goal of reducing costs and improving customer service |
| 18-Dec-2003 |
IVoice Delivers IVR Application Generator 2.0; Includes Robust Speech and Telephony Capabilities
... a telephony development environment that leverages the latest in Speech Recognition, Text-to-Speech and Telephony features. |
| 17-Dec-2003 |
LindowsOS 4.5 Launched with Integrated Free SIP Softphone provided by Xten
Xten Softphone for the Masses in LindowsOS 4.5 Release |
| 16-Dec-2003 |
Marratech and Global IP Sound Plan Integration of New Voice Processing Capability for Improved Real-time Collaboration over the Internet
Companies Extend Relationship For Next Release of Marratech Work Environment |
| 16-Dec-2003 |
MapInfo's Powerful Location Platform-- Enterprise IT's New Strategic Weapon
Envinsa Integrates Location Applications Throughout the Enterprise, Making Data Available to Everyone, Everywhere |
| 15-Dec-2003 |
Verizon Call Center Services Becomes Reseller of Aspect Contact Center Solutions
... Verizon CCS will sell, implement and support Aspect technology, including Aspect's workforce management and self-service software |
| 11-Dec-2003 |
Gartner Says IP Centrex Emerging into Mainstream U.S. Telecom Industry; Reports Analyze New Carrier Services and Impending Business Impact
... major carriers introducing and preparing to introduce new services to a market projected to grow by more than five times over the next two years ... |
| 10-Dec-2003 |
TeleGeography Research Shows International VoIP Traffic Grew 80% in 2002
... recent research on the international long-distance market ... suggests that VoIP can transform a century-old business in just a few years. |
| 09-Dec-2003 |
America Online, Inc. (AOL) Chooses Autonomy's Virage Technology For Video Broadcast Platform
... [AOL] had chosen Virage to power its video content delivery platform through the AOLŪ Broadband service. |
| 09-Dec-2003 |
Atmel Announces Highly Integrated Voice Over IP Chip for Wi-Fi Based Phones
... The AT76C901 is capable of running VoIP software, firmware enabling 802.11b (Wi-FiŪ) and voice compression and decompression all on a single chip. |
| 08-Dec-2003 |
Pending Patent - 20030177231: Intelligent inbound/outbound communications blending
[Avaya] an outbound call-pacing function (122) decides whether or not to initiate an additional outbound call for a particular skill. It determines (206) whether the number of available agents for the skill plus the number of resting agents for the skill exceeds the number of available inbound calls for the skill plus the number of outstanding outbound calls for the skill. It also determines... |
| 08-Dec-2003 |
TMCnet.com Launches Fight Against VoIP Regulation
Popular Communications Website Posts Petition to Keep IP Telephony Tax Free |
| 03-Dec-2003 |
Call for Packet Voice to Boost VoIP IC Revenues Reports In-Stat/MDR
... Voice over Internet Protocol (VoIP) equipment and VoIP Integrated Circuits (ICs), to see strong growth rates over the next five years. |