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Call Center Industry News |
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| Archive: January-2004 (01-2004) | <-Current |
| 23-Jan-2004 |
Patent 6,674,745 - Method and system for mapping phone numbers to IP addresses
In one embodiment, for instance, the gateway places a PSTN modem-to-modem call to the address mapper and conveys its IP address as a modulated data stream, while the address mapper may determine the telephone number of the gateway through established automatic calling number delivery procedures. |
| 14-Jan-2004 |
Telkonet Patents 'Power Line Telephony Exchange'
U.S. Patent and Trademark Office Awards Telkonet PLC / Voice-Over-Internet-Protocol (VOIP) Patent |
| 14-Jan-2004 |
Broadview Networks Patents Automated Provisioning Solution; Investment In Technology Supports Business Customers with Speed, Efficiency
... received a patent for its integrated systems solution for moving telecommunications customers from one network to another. |
| 13-Jan-2004 |
Joi Internet Hiring Laid off EarthLink Workers; Atlanta-Based ISP Eager to Hire Skilled Employees
The company is also seeking workers for a new call center planned in the Southeast. |
| 13-Jan-2004 |
BtNAccess Expands Into India for IT Development and New Business Opportunities
... a new business unit based in Mumbai, India responsible for software development, information technology and system integration to support its global voice and data communication services |
| 07-Jan-2004 |
Verizon Selects Nortel Networks to Accelerate Building of Nation's Largest Converged, Packet-Switched Wireline Network Using Voice-Over-IP Technology
Verizon is Largest Telecom Provider in U.S. to Begin Replacing Traditional Central Office Switches with Packet Switches |
| 07-Jan-2004 |
Melita Announces Linux Solution Now Available
New lower cost server option successfully deployed and available worldwide |
| 06-Jan-2004 |
VoiceLog(R) Announces Free Speech TPV(TM) - Speech Recognition-Based Verification at Touchtone Prices
advanced speech recognition technology on an industry-leading VoiceXML platform, backed up with the VoiceLog live agent network |
| 06-Jan-2004 |
ITXC Carries Record Voice Call Volumes for Holidays
VoIP-based global carrier's traffic exceeds 20 million billable minutes on Christmas Day 2003. ITXC traffic growth partly spurred by worldwide carrier adoption of VoIP |
| 06-Jan-2004 |
Level 3 Files Forbearance Petition With FCC on Voice Over IP
Company Asks Commission to Reaffirm That Legacy Access Charges Don't Apply to VoIP |
| 01-Jan-2004 |
Patent 6,668,058 - Power line telephony exchange
... for establishing a telephony exchange, with benefits of hardwiring, free of a requirement for first installing telephone copper wire service to a concentration of electric power consumers. |