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Call Center Industry News |
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| Archive: February-2004 (02-2004) | <-Current |
| 29-Feb-2004 |
Calypso Wireless' New Patent Revolutionizes the Global Telecommunications and Wi-Fi Industry
U.S. Patent Office Grants Calypso Wireless a Patent for Technology that Allows Mobile Devices to Seamlessly Switch Between Wi-Fi and Cellular Networks |
| 26-Feb-2004 |
Virtual Hold Technology Introduces Edify IVR Adapter
The IVR informs the caller of the expected wait and offers to hold the caller's place in line without waiting on hold. |
| 25-Feb-2004 |
Interactive Intelligence Launches Advanced SIP Proxy
. . . includes fault-tolerant routing, load-balancing, and advanced security |
| 19-Feb-2004 |
World-First Telco Perl Powers Telephony with Linux
. . . spearheading the use of Telco Perl in preference to proprietary languages. |
| 16-Feb-2004 |
PacSun Makes Wireless VoIP Calls While Surfing
PacSun Upgrades Its Wireless Network to Meru's WLAN System for Toll-Quality Voice and Enterprise Data Applications over a Converged WLAN Infrastructure |
| 13-Feb-2004 | 13-Feb-2004
voiceglo Applauds FCC's First Ruling Regarding VoIP Phone Service
. . . ruled that end to end VoIP calls would not be subject to the rules of conventional phone service. |
| 13-Feb-2004 |
Outsourcing Customer Service: 50% to 67% of Leading Companies Continue Outsourcing Operations
. . . 50% to 67% of Fortune 500 companies outsource their operations overseas to countries like India |
| 07-Feb-2004 |
Patent 6,683,937 - Call center for handling video calls from the hearing impaired
A call center for handling calls for speech and hearing impaired subscribers. The call center includes a plurality of terminals connected to a switching system to handle calls. Each of said plurality of terminals includes a computer system that handles video calls from the speech and hearing impaired subscribers and a telephone station that handles voice calls to parties communicating with the speech and hearing impaired subscribers. A call controller connected to the switching system and the plurality of terminals determines which of the plurality of terminals handles an incoming call. |